Privacy Policy

This Privacy Policy describes how Mzigo Hub collects, uses, and shares personal information of users of our website and services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

  • Personal Information: We collect personal information such as your name, address, email address, phone number, and payment information when you register for our services, book storage, or arrange for deliveries.
  • Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, and the pages you visit.
  • Location Data: With your consent, we may collect location data to help you find the nearest Mzigo Hub location and to improve our services.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website and to collect information about your browsing activities.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services, including processing storage bookings and arranging deliveries.
  • To communicate with you about your account, bookings, and service updates.
  • To personalize your experience on our website and to provide you with relevant content and offers.
  • To improve our website and services based on your feedback and usage patterns.
  • To detect, prevent, and address technical issues and security threats.
  • To comply with legal obligations.

3. How We Share Your Information

We may share your information with the following parties:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, delivery companies, and IT support.
  • Business Partners: We may share information with business partners who offer related services or products that may be of interest to you.
  • Legal Authorities: We may disclose information to legal authorities if required by law or in response to a valid legal request.
  • Affiliates: We may share information with our affiliates for business purposes.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server facilities. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes.
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [insert contact information].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our services after any changes constitutes acceptance of the new Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at [insert contact information].

By using Mzigo Hub’s services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.